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Neighborhood Services Organization

WIC Clerk

WIC – Oklahoma City, Oklahoma
Department WIC
Employment Type Full-time

Neighborhood Services Organization (NSO) is looking for a commited and dynamic individual to join their team as a WIC Clerk. This position will work under the supervision of the WIC Clinic Director and perform clerical tasks such as, answering the phone, scheduling individual and class appointments with CWNT’s and Nutritionists, issuing food instruments, maintaining charts, mailing information to WIC participants, and referring participants to other agencies.  The WIC Clerks are the first employees a participant will meet, therefore it is required that you maintain a positive, friendly attitude towards our participants. 


  • Answer WIC related telephone calls in a friendly and efficient manner.
  • Enter demographic information into PHOCIS and determine applicant’s financial eligibility for WIC.
  • Schedule, confirm, and reschedule certification, re-certification and nutrition education (individual counseling and classes) appointments with WIC CWNT’s and Nutritionists for participants.
  • Maintain safety and security of office property and inventory of office supplies.
  • Maintain formula inventory; cash formula out of stock when applicable following OSDH WIC guidelines.
  • Complete ordering/shipping/receiving of office supplies and special formula.
  • Issue WIC Food Benefits to WIC participants.
  • Provide consumer education for the utilization of the food benefits in compliance of OSDH WIC guidelines.
  • Run weekly and monthly reports as required by OSDH WIC Service guidelines. Prepare and mail all reports to the agency and the State office as directed in policy and procedures manual.
  • Prepare notifications and appointment reminder letters to WIC participants.  Take to post office.
  • Prepare, pull and re-file charts for WIC CWNT’s and Nutritionists. Regularly maintain WIC participant charts, both active and those to be sent to offsite storage.
  • Pass WIC Clerical Competency Training with WIC Program Consultant (WPC) within 6 months of hire
  • Prepare transfer records for incoming and outgoing WIC participants.
  • Assist in training of new WIC Clerks.
  • Attend outreach activities, as requested by director.
  • If bilingual, serve as a translator as needed.
  • Willingness to be cross-trained in various WIC duties outside of clerk as needed.
  • Perform other tasks as directed and manage office in absence of director by maintaining communication with main office.
  • Ensure HIPPA compliance at all times.
  • Comply with all safety policies, practices, and procedures. Report all unsafe activities to supervisor and/or Chief Executive Officer.
  • Comply with all NSO policies and procedures set forth in the NSO handbook.
  • Maintain consistent feedback to the WIC Clinic Director regarding all major areas of clinic functioning.
  • Attend OSDH trainings.
  • Must be able to effectively work and cooperate with supervisors, co-workers, and          clients.
  •  Must be able to follow directions of the director.
  •  Refrain from causing or contributing to disruption in the workplace.
  •  Bilingual  preferred
  •  Other duties as may be assigned by supervisors.


Minimum Requirement:  High school diploma or general education degree (GED) is required. Experience working with the homeless and under served population preferred.  One year experience in customer service and/or training or equivalent combination of education and experience. Must have valid driver’s license and auto insurance.  Clearance of background check and drug screen.

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  • Location
    Oklahoma City, Oklahoma
  • Department
  • Employment Type
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