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Neighborhood Services Organization

Case Manager - Carolyn Williams Center

Housing – Oklahoma City, Oklahoma
Department Housing
Employment Type Full-time
Minimum Experience Experienced

The CWC Case Manager is responsible for assisting in management of NSO’s Transitional Housing Program (TLP) and Emergency Shelter Grant (ESG) at the Carolyn Williams Center (CWC) for young men aged 18-23. The TLP and ESG offer a total of 17 individual beds to young men.  The program is designed to assist each resident in achieving personal and financial self-sufficiency by aiding in resolving a range of barriers to self-sufficiency.  A fundamental goal of this program is to assist clients in gaining permanent housing and the necessary life skills to remove risk of future occurrences of homelessness in their lives.  We also seek to assist those who are suffering from the effects of generational poverty by helping them to be better equipped with the strategies, tools, and a recent set of “success stories” of their own to build on.

The CWC Case Manager ensures an empowering environment providing safety, structure, crisis intervention, advocacy, and problem-solving with residents. Employee must demonstrate an ability to form a professional working relationship with clients in an empathetic, respectful and non-judgmental way.


  • Promote proactive approaches to resident, organizational, and community relations.
  • Consistently support and facilitate client participation in all aspects of program and housing requirements.
  • Assist in all phases of maintaining full capacity, which include conducting relevant community outreach to identify potential program participants, completing phone screenings, evaluating applicants, and selecting those applicants who meet program admission criteria.
  • Build collateral contacts to increase number and quality of community and organizational resources.
  • Ensure timely notification and correspondence with all clients and volunteers.
  • Address the security and safety concerns of residents and volunteers.
  • Secure available transportation resources for clients.
  •  Assist in monitoring of food pantry.
  • Supervise all evening and weekend activities as needed.
  • Maintain the confidentiality and privacy of all residents with other residents and the external community.
  • Ensure HIPAA compliance at all times.
  • Create accurate and complete client files using case management software, CTrax, with all necessary supporting documentation in a timely manner; close client files within established timelines as transitions occur.
  • Create and support individual case plans for client self-sufficiency and success, including case coordination, case plan implementation, and case development of short and long term goals.
  • Collect supplementary information needed to assist client, such as employment records, medical reports, other reports as deemed necessary to be in compliance, and to determine eligibility of programs offered in community.
  • Maintain case history records and prepare reports for various sources.
  • Complete documentation, log entries, case notes, and other written information regarding client progress and concerns in an accurate and timely manner.
  • Complete requested statistics, weekly capacity reports, and HMIS data entry within established timelines.
  • Offer input for client success, including case coordination and case plan implementation during team and/or supervision meetings.
  • Monitor and ensure compliance with visitor policies and procedures.
  • Explain rules, policies, and regulations to clients.
  • Provide information on and refer individuals to services offered via public or private agencies.
  • Coordinate social service activities with resource providers.
  • Schedule or teach life skill classes to clients in transitional living program.
  • Promote the organization actively participating in tours and presentations.
  • Attend housing-team meeting and all-staff meetings as scheduled.
  • Participate and represent NSO in identified internal and external meetings.
  • Other duties as assigned.


Minimum Requirements:  Education in social work or human services preferred. Associates degree preferred.  One year experience in human services field, homeless services, or residential programming required; a Bachelor’s level degree in lieu of stated minimum field-specific required work experience may be considered. Must have valid driver’s license and auto insurance.  Clearance of background check and drug screen.


  •  Requires clear, oral, and written communication skills.
  • Requires use of interpersonal communication, interviewing, and conflict resolution techniques.
  • Must be able to demonstrate responsible professional behavior with the ability to work independently as well as part of a team that is comprised of volunteers, professional staff, and residents.
  • Requires patience when assisting population served.
  • Requires ability to handle multiple projects and tasks simultaneously.
  • Requires the ability to work independently.
  • Requires non-judgment work.


  • Majority of time spent in this position is in a well-lighted, heated and air-conditioned indoor office setting with adequate ventilation.
  • This job requires moderate physical activity performing in a primarily administrative nature.
  • Occasional periods of high stress.
  • Work schedule varies upon Center needs.  Position does require flexible schedule. Occasionally required to work beyond a 40 hour work week. Available to work 10:00am-7:00pm Monday-Friday.
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  • Location
    Oklahoma City, Oklahoma
  • Department
  • Employment Type
  • Minimum Experience
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