The Housing Director is responsible for leading and managing the Housing Department staff to provide effective client-centered programs and services to help NSO achieve our mission “Transforming lives and encouraging independence through safe, healthy homes, dental care and nutrition”.
The Housing Director provides supervision and oversight of the day to day operations of the Agency’s housing programs and services directly or through housing staff as well as works with leadership and staff to develop and propose future housing initiatives and programs for the Agency. This position will establish key strategic partnerships in the community to promote a collaborative culture to maximize positive impact for our clients and the Agency.
- Direct supervision of all staff in the Housing Department. Supervision includes, but is not limited to: conducting regular supervisor/department meetings; conducting performance reviews; ensuring staff are accountable for meeting minimum performance goals; mentoring and coaching staff and providing formal training when appropriate.
- In coordination with Human Resources, personnel management including hiring and firing within Housing Department.
- Plan, implement, administer and evaluate all housing programs to ensure effective and beneficial services to agency’s clients.
- Maintain confidentiality of all residents with other residents and external community.
- Investigate and resolve client complaints.
- Maintain client related data systems, including NSO online case management system, Ctrax, and HMIS.
- Monitor and report monthly to the COO on program operations and outcomes. Reports are designed to track outcomes and ensure compliance within guidelines of the agency as well as key funding organizations such as Oklahoma Housing Authority, HUD, OHFA, United Way and other public/governmental or private foundations as required.
- Attend, participate, and represent NSO in internal and external meetings.
- Review client files to ensure case management plans address identified needs, are up-to-date and that data quality is maintained.
- Ensure case management staff are regularly monitoring client activity related to achieving personal and programmatic goals, and providing corrective action revisions to case plans as needed.
- Mediate client grievances and facilitate case management/client issues.
- Consult with Housing Committee on intakes and exits of NSO all housing clients.
- Oversee rent and program fee collection to ensure compliance with NSO’s policies and procedures.
- Conduct relevant community outreach to identify potential program participants.
- Support staff members to assure interior and exterior of building are kept in good repair to maintain housing quality standards and assure the overall health and safety of the living environment.
- Ensure all safety standards are met or exceeded.
- Expect to fill in when necessary at the various housing programs.
Master’s degree in Social Work required. Requisite current and active license required (LSWor LCSW). Prior experience working with homeless populations and/or persons with mental illnesses required. Must have valid driver’s license and auto insurance (100/300/100). Clearance of background check and drug screen.
SKILLS AND ABILITIES REQUIRED
- Minimum 3 years management experience in social service setting with working knowledge of case management systems, program administration and management, and supervision.
- Excellent communication skills to compellingly represent NSO and positively communicate with case managers and clients.
- Strong public speaking and presentation skills.
- Exercise patience, understanding and concern for client’s well-being.
- Thorough knowledge of various mental illnesses and diagnostic categories.
- Extensive knowledge of experience working with people who are homeless, chronically homeless, and disabled or with substance abuse and co-occurring disorders.
- Work well in a team environment; self-motivated; results oriented; ability to multi-task and delegate as necessary.
- Ability to foster teamwork among staff and across departments, programs and other social service organizations.
- Ability to use data to evaluate program effectiveness and develop programs and services.
- Requires knowledge of safety policies and procedures.
- Must be a self-starter and able to motivate others.
- Proficient PC skills. Working knowledge of Microsoft Word, Excel, and experience with other data management systems including internet based applications.
- Majority of time spent in this position is in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
- This job requires moderate physical activity performing in a primarily administrative nature.
- Noise level in the work environment is usually moderate.
- Occasional periods of high stress.
- Requires a flexible work schedule.
- Must have reliable transportation.
While performing the duties of this job, the employee is regularly required to talk or hear. Employee frequently is required to sit. Employee occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or control; reach with hands and arms; climb or balance; stoop, kneel, or crouch.
Employee must occasionally lift, pull, or carry objects up to 20 pounds. Work normally requires finger dexterity and eye-hand coordination to operate a computer keyboard. Work utilizes hearing and speech in order to converse clearly with clients and staff.
NSO is an Equal Opportunity Employer