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Neighborhood Services Organization

Director of Housing Services

Housing · Oklahoma City, Oklahoma
Department Housing
Employment Type Full-time
Minimum Experience Senior Manager/Supervisor

SUMMARY: The Housing Director will understand and model the mission of NSO. The Housing Director will understand and practice NSO’s policy on confidentiality in respect to all NSO information.  The Housing Director will exhibit professional behavior in all facets of work at NSO.  The Housing Director will exhibit teamwork with all NSO staff. 

The Housing Director is the Spokesperson for all NSO housing programs.  This position is responsible for communicating the NSO mission and providing oversight of administrative and management of all housing operations. 



  • Direct supervision of all staff in Housing Department.
  • In coordination with Human Resources, personnel management including hiring and firing within Housing Department.
  • Plan, implement, administer and evaluate all housing programs to ensure effective and beneficial services to agency’s clients.
  • Maintain confidentiality of all residents with other residents and external community.
  • Investigate and resolve client complaints.
  • Monitoring and administration of Housing database, Ctrax.
  • Monitor and report monthly on program operations and outcomes.  Reports are designed to track outcomes and ensure compliance within guidelines of the agency as well as key funding organizations such as Oklahoma Housing Authority, HUD, OHFA, and other public/governmental or private foundations as required.
  • Attend, participate, and represent NSO in internal and external meetings.
  • Train and educate housing staff on mental health and well-being of clients including dissemination of knowledge regarding mental illness, substance abuse and community resources.
  • Consult with Housing Committee on intakes and exits of NSO all housing clients.
  • Conduct relevant community outreach to identify potential program participants.
  • Work with staff members to maintain safety, cleanliness, and overall appearance of interior and exterior of facility.
  • Support staff members to assure interior and exterior of building are kept in good repair, attractiveness in appearance, and assure the overall health and safety of the living environment.
  • Ensure all safety standards are met or exceeded.
  • Responsible for training, educating and supervising all housing staff including interns.
  • Expect to fill in when necessary at the various housing programs.




Master’s degree in Social Work, Psychology, Counseling or a similar degree required.  Requisite current and active licensure preferred (LSCW, LSW-Adm, LPC, etc.)  Prior experience working with homeless populations and persons with mental illnesses required.  Must have valid driver’s license and auto insurance (100/300/100).  Clearance of background check and drug screen.



  • Strong oral and written communication skills, including interpersonal skills.
  • Ability to manage and supervise staff.
  • Exercise patience, understanding and concern for client’s well-being.
  • Thorough knowledge of various mental illnesses and diagnostic categories
  • Extensive knowledge of experience working with people who are homeless, chronically homeless, and disabled or with substance abuse and co-occurring disorders.
  • Work well in a team environment; self-motivated; results oriented; ability to multi-task and delegate as necessary.
  • Ability to manage relationships with external and internal partners.
  • Requires knowledge of safety policies and procedures.
  • Must be a self starter and able to motivate others.
  • Proficient PC skills.  Working knowledge of Microsoft Word, Excel, and experience with other data management systems including internet based applications. 



  • Majority of time spent in this position is in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
  • This job requires moderate physical activity performing in a primarily administrative nature.
  • Noise level in the work environment is usually moderate.
  • Occasional periods of high stress.
  • Requires a flexible work schedule.
  • Must have reliable transportation.




  • While performing the duties of this job, the employee is regularly required to talk or hear.  Employee frequently is required to sit.  Employee occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or control; reach with hands and arms; climb or balance; stoop, kneel, or crouch.
  • Employee must occasionally lift, pull, or carry objects up to 20 pounds.  Work normally requires finger dexterity and eye-hand coordination to operate a computer keyboard.  Work utilizes hearing and speech in order to converse clearly with clients and staff.


NSO is an Equal Opportunity Employer


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  • Location
    Oklahoma City, Oklahoma
  • Department
  • Employment Type
  • Minimum Experience
    Senior Manager/Supervisor